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SERVICE / 04

Care & Growth

We run what we build: monitoring, SLAs, and a steady iteration budget.

  • SLAS
  • MONITORING
  • ITERATION

DELIVERABLES

What you get

Concrete things that exist when we're done — not aspirations.

  • Monitoring and alerting on uptime, errors, and performance
  • A named SLA: response times in writing, not in spirit
  • Security patches and dependency upkeep on a schedule
  • A monthly iteration budget with a backlog you can see and reorder
  • Quarterly review: what shipped, what it cost, what's next
  • Incident reports in plain language when something does break

PRICING

How it's priced

Fixed scope, sprints, or retainers — always inside published bands: Under $5k, $5–15k, $15–50k, $50k+.

Care plan

Under $5k / month

Monitoring, patches, SLA response, and small fixes. The baseline that keeps a product trustworthy.

Care + growth

$5–15k / month

Care plus a real iteration budget: features ship every month, prioritized by you.

Embedded team

$15–50k / quarter

Haven as your product team: roadmap, delivery, and operations under one agreement.

PROOF

Work in this family

Products in production that came through this door.

FAQ

Fair questions

Do you take over products you didn't build?

Yes, after a short paid audit so both sides know what we're signing up for. The audit report is yours either way.

What does the SLA actually promise?

Written response times by severity, a named contact, and monitoring we run — not monitoring we hope you run. The exact numbers are in the agreement before you sign, not after.

Can we cancel?

Yes, with 30 days' notice. Handover is part of the service: credentials, docs, and a transition call are included, not held hostage.

Tell the Brain what you need. Get a plan in 48 hours.

Ten minutes of conversation, a structured brief, and a fixed-scope proposal with a real number on it.

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