Privacy policy

1. Who we are

This policy describes how Haven Technologies Inc. (“Haven”, “we”, “us”) handles personal information collected through our websites and services. We are located at 2103 Harrison Ave SW, Ste 1034, Olympia, WA 98502 and can be reached at (360) 402-1932.

2. What we collect

• Information you give us directly: name, email, phone number, and the contents of messages, project briefs, or procurement inquiries you submit — including conversations with our AI intake assistant.
• Account information, if you create an account to work with us.
• Basic technical information generated by using the site, such as IP address, browser type, and pages visited.

3. How we use it

• To respond to inquiries and prepare proposals.
• To provide, operate, and improve our services.
• To send project-related communications you expect from us.
• To meet legal, accounting, and security obligations.

We do not sell personal information. We do not use client project data to train AI models.

4. Service providers

We share information with service providers only as needed to run our business — hosting, payment processing (Stripe), email, and AI model providers used to operate our intake assistant. Each provider is bound by its own contractual and legal obligations, and we document which providers see what.

5. Retention and security

We keep personal information only as long as needed for the purposes above or as law requires, and we protect it with technical and organizational safeguards, including encryption in transit and at rest and role-based access controls.

6. Your choices

You may request access to, correction of, or deletion of your personal information by contacting us. Depending on where you live, you may have additional rights under applicable law; we honor verified requests to the extent the law requires.

7. Changes

We may update this policy from time to time. The “last updated” date above reflects the current version.